LEGAL & COMPLIANCE

Privacy Policy

Last Updated: November 2026 · Compliant with GDPR (EU/UK) & International Standards

Our Privacy Commitment: At The Flowscape, your peace of mind is central to everything we do. We treat your personal data with the same quiet care and discretion that characterizes our sanctuaries. We will never sell, rent, or trade your contact information.

1. Who We Are

The Flowscape ("we", "us", "our") manages luxury wellness retreats and boutique sanctuaries across Europe and the UK, including:

The Flowscape Master Portal: theflowscape.com
Schwarzwald Yoga Escape: Germany sanctuary
Provence Yoga Escape: France sanctuary
London Yoga Escape: United Kingdom sanctuary

For inquiries regarding data protection, contact our privacy concierge at concierge@theflowscape.com.

2. What Information We Collect

We only collect information necessary to provide tailored retreat hospitality and keep you informed of upcoming dates:

Waitlist & Priority Circle Inquiries: Your full name, email address, preferred retreat destination, room or guest preferences, and preferred travel seasons.
Booking & Guest Profiles: Upon formal reservation, emergency contact details, dietary allergies or restrictions, physical mobility requirements, and travel transit schedules.
Technical Data: Anonymized usage data such as browser type, time zone, and language settings to ensure optimal rendering across mobile and desktop devices.

3. How We Use Your Data

Your personal information is used strictly to:

Deliver 48-hour advance booking notices and secret preview invitations to Priority Circle members.
Coordinate retreat logistics, transfers, and tailored dietary arrangements with our private culinary partners.
Respond directly to your inquiries and concierge requests.
Maintain legal, tax, and insurance records required for European hospitality operators.

4. Data Storage and Security

All transmitted forms use encrypted SSL/TLS communication. Data is stored on secure, authenticated servers compliant with ISO 27001 and GDPR standards. We do not retain payment card details directly on our servers; all transactions are processed through certified PCI-DSS Level 1 payment processors (such as Stripe).

5. Your Rights Under GDPR

Under European and UK data protection regulations, you hold the right to:

Access: Request a copy of any personal data we hold about you.
Rectification: Request correction of inaccurate information.
Erasure ("Right to be Forgotten"): Request complete deletion of your records from our active mailing and waitlist directories.
Unsubscribe: Every email sent contains a one-click unsubscribe link to immediately withdraw consent.

6. Cookies & Local Preferences

We use minimal, privacy-preserving first-party cookies and local storage solely to remember your site preferences (such as dismissing notifications or maintaining dark/light styling). We do not employ intrusive third-party cross-site trackers or sell data to advertising networks.

7. Contact Concierge

If you have any questions or wish to exercise your data rights, please contact our team directly at:

The Flowscape Data Protection
Email: concierge@theflowscape.com
Response window: Within 48 business hours